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FAQs

FAQ's

Your Demands, Our Specialist

A single platform for managing every aspect of your packaging workflow. Clear all ambiguities to make a wise choice. Ask whatever you want, and we’ll provide answers to help you unwind. Stop pondering and start exploring. Find answers below to have a clear mental picture of customized boxes.

To find out the status of your order, check your email, since we send confirmation messages with tracking information at the time of order submission. Use the provided tracking number on the website to acquire the most recent information about your order. Alternatively, you can contact one of our customer service representatives. Our team can offer you the most current information on your order. We take pride in informing our valued customers of their current order status.

Just think about what you want to pack. You can buy a customized box for it at The Custom Boxes Print. We provide a variety of customizable packaging options, such as display boxes, eco-friendly packaging, retail boxes, custom printed boxes, promotional packaging, custom inserts, cosmetic packaging, food packaging, custom labels and stickers, mailer boxes, and many more. Furthermore, our specialists' customized packaging meets your specific product and branding requirements.

Yes, we can print both sides (inside/outside) of the boxes. Whether you want to print the interior side of a shipping box, product box, or tuck-top box, we have customized printing choices to fit your needs and desires. However, our brown Kraft boxes can stand out among many others. They are ready to light up the stage with the printing of a modest and delicate logo.

Our quality control department was developed specifically to inspect the quality of our packaging boxes before shipment. As a result, there is a low possibility of obtaining a defective or damaged product. However, if it continues to happen, we accept responsibility for compensating you to the greatest extent possible. This requires you to follow a proper procedure. Submit your complaints within 7 working days of receiving the order. Our team will contact you at your earliest convenience. Send back the damaged quantity on your behalf, and we will gladly replace them.

Our usual lead time is around 10-12 business days. This lead time does not include transit time, which might range from 1 to 7 business days depending on your location. However, for complexly constructed boxes and during exceptionally busy periods of the year, certain orders may require additional days. Your delivery date is estimated at the time of order placement. If your order is time sensitive, choose our rush production option. Production takes approximately 7-10 business days.

Yes, we provide box mock-ups before actual production. We felt it was essential to show you how the actual product will look. It also serves to visually demonstrate and test packaging concepts before production. Furthermore, we may give you a tangible sample for a low shipping fee so that you can evaluate and approve the final packaging design.

We print your boxes using a variety of printing processes. Printing may significantly improve the overall appearance of your boxes. We have experience with digital printing, screen printing, and offset printing technologies. Choose the option that best fits your requirement for custom packaging boxes. For further visual appeal, consider embossing, de-bossing, metallic coating, or UV foil stamping. If you're not sure which printing method is best for your packaging, please contact us. Our specialists can alleviate your concerns and aid you in selecting the best solution.

Please contact our customer service team to find out the maximum size and capacity we can print. We offer a wide range of printing services adapted to your specific requirements. Our skilled and knowledgeable staff can help you by offering extensive information on size specs, printing capabilities, and customization options based on the type of packaging you choose. Directly discuss your project requirements with us so that we can ensure that the printed boxes have the right size and capacity. However, we can easily print more than thousands of boxes per order.

Yes, you can get a sample (paid) of the printed box before placing a larger purchase. We understand the importance of guaranteeing quality and design that satisfy your expectations and standards. Our top aim is to help our clients as much as possible; we go above and beyond to ensure their contentment. As a result, we can consider the potential of supplying a sample to help you make an informed selection. In addition, our professional team is committed to meeting your demands and building your faith in our products.

We provide a choice of printing on customized packaging. Whether you prefer basic and classic prints or bright and sober patterns, we provide a wide variety of prints and design alternatives to suit your personal and trendy preferences. With our high-quality prints, your customized packaging transforms from basic boxes to hold things into artworks that may enchant onlookers' senses.

We are constantly searching for ways to make things easier for our consumers. To facilitate a seamless transaction procedure, we provide a choice of convenient payment alternatives for packaging orders. Our accepted payment options are mostly based on online payment systems. PayPal is our most popular and often used payment method. To finish your order processing, we recommend that you deposit the specified money via PayPal. The other option is a wire transfer.

Yes, all of our packaging boxes are compostable because they are made from sustainable materials, including cardboard, paperboard, and Kraft paper. Our emphasis on compostable finishes and additives makes them more environmentally friendly and favorable to composting methods. In order to reduce our environmental impact, we have incorporated compostable parts into our packing boxes. As a result, our packaging boxes are an excellent solution for organizations looking for environmentally friendly options.

Yes, you can place an urgent order. For this, you must select the rush production option. It takes 7 to 10 days to get your orders to your door. However, you will have to pay slightly more to take advantage of this chance. Our organized production pace and effective shipping methods enable us to meet urgent order requirements, resulting in fast delivery and fulfillment.

Choosing the proper material for your custom box is an important decision because superior materials contribute significantly to the strength and visual appeal of your boxes. Begin by understanding your personal preferences and product requirements. Choose from a variety of available options, including cardboard, paperboard, Kraft paper, and others. Our diverse and quality materials can help you achieve your goals and demands. Still, if you have any difficulties, please contact our CSRs. They can assist you and make the selection process easier.

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